Help centre
Quick answers about plans, billing, privacy and Ada. Signed in? Use the help button in the app for instant help with your account.
Free: onboarding, destination chooser, one journey overview with tracking for stages A to C, exam selector, cost estimate, limited community. Student: full tracking for stages A to C and limited Ask Ada. Journey Pass: full roadmap and tracking A to M, timeline, document vault, validity tracker, cost planner, Ask Ada, reminders, primary journey plus one Plan B. Journey Plus: everything, up to 3 journeys, career kit, mock interviews, unlimited community and higher Ada limits. Annual plans give 2 months free. Journey Pass and Plus include a 7-day free trial.
You can upgrade or change plan any time from Me > Billing. Upgrades apply straight away.
You can cancel any time from Me > Billing or by asking here. You keep access until the end of the period you paid for. Your journey and progress stay saved, and you can come back on the free plan.
If you paid in the last 7 days you can ask for a full refund to your original payment method. After that, our team looks at each request personally.
Cards are processed by Stripe. In Nigeria, Ghana, Kenya and South Africa you can pay in local currency with Paystack. NurseRoute never collects your regulator, exam or visa fees: always pay those on the official site.
Your documents are stored privately and only you can open them. We never share your profile with employers unless you opt in, and you can turn that off at any time.
Go to Me > Privacy to download everything we hold about you, or to delete your account permanently.
Ada is an AI assistant, not a person or a regulator. She only uses confirmed facts, your own journey and official links. Always confirm important details on the official site. Ada does not give visa or immigration advice.
You can sponsor a nurse with a gift subscription and a personal message. Nurses who cannot afford a plan can apply for a scholarship from Me > Billing.
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